Remote control of another computer

Remote control of another computer is possible using a variety of software, some free, some chargeable.

iChat screen sharing is the easiest to set up, but has limitations compared to its brother app "Screen Sharing". Both are free. Although there are paid applications that you can use, Screen Sharing is reliable and probably does everything you need.

iChat

Between two Macs, iChat can be used. Start an iChat session, click the button at the bottom that looks like two rectangles, have the other person accept.

Screen sharing

A user can access "Screen Sharing" by starting a vnc:// connection in a web browser or "Connect to Server" window. Enter the other user's IP address. Dragging the vnc URL to the dock allows a user to reach, say, a relative's desktop with one click.

If the person being helped is a long distance away, or abroad, it's important to be able to do maintenance without being in physical control of the computer. Sometimes it may be necessary to ask the other person to assist with physical tasks such as reconnecting USB devices or insert CDs, but everything else can be done by remote control.

Screen Sharing is a fairly reliable application, and you shouldn't have too many connection problems once you have your firewalls and routers configured properly. But if you do have difficulty connecting, it could be due to a number of factors, some of which follow. If the remote user disables the Screen Sharing service, you will not be able to connect. If the remote computer is asleep and not connected to the internet via ethernet, there is no way to remotely wake the computer from sleep. If either computer is engaged in heavy internet or CPU activity, Screen Sharing can be so slow as to be unusable. If settings in the router, modem, or firewall have been changed, it may affect Screen Sharing. Therefore, basic troubleshooting involves making sure both computers can connect to the internet, making sure you are using the current IP address of the remote computer, and restarting devices (the remote computer, the local computer, routers).

With Snow Leopard, Screen Sharing works better than it did with Leopard. There is a weird and startling bug that allows the remote user to move your mouse around your screen if you enter Exposé.

Some alternatives

• LogMeIn.com is great and allows a free trial.

• Remote Desktop Connection Client from Microsoft will work If the other computer has Windows. It is free.

• Apple Remote Desktop can be used to manage Macs on a network, but is not free.

• TeamViewer

• Timbuktu has a long presence in this field.

Credits

• Contributed by several people in a Mac-Min email thread on February 26, 2010, and since expanded